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FAQ

GENERAL INFORMATION

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

We accept PayPal and many other payment methods. If you don't have a PayPal account, you can create an account here Create a PayPal account.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped.

Yes, we ship all over the world & best of all it's free. Enjoy your items & don't worry about what it's going to cost to get to you.

We have some transfer warehouses in Asia, Europe, and America. So it depends on where your located in the world & which warehouse is the nearest.

The time frame for order delivery is divided into two parts:

- Processing time: Order verification, quality check, and packaging. All orders are sent to within 24 hours after the order is placed. The logistics company process the orders within 1-3 days.

- Shipping time: it refers to the time that takes for items to be shipped from our warehouse to the destination. most of our orders are shipped by 4PX, which usually takes between 7 and 14 business days. Besides, UPS, DHL, FedEx, Etc. Are also available

Once the order is shipped, please allow 1 business day for the tracking number to be fully updated on the post office system. Please note that your order is actually on the way and there is no delay of the package rather it is the tracking number status. After that period, you can Track your parcel on this page

We use all major carriers, and local courier partners. For example, in the US, we choose USPS, and in Australia we choose AU Post.

You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped.

Priority insured tracked shipping includes a tracking number and insurance, so if anything happens to your parcel (Lost, Damaged, Stolen) we'll ship you another one for free.

Customer inquiries can be made via our contact form or email to support@car-headrest.com.